1. Introduction
Belgian Retreat Hotel respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://belgianretreathotel.com/ or use our services.
2. Data Controller
Company Name: Belgian Retreat Hotel
Website: https://belgianretreathotel.com/
3. Information We Collect
Depending on your interaction with us, we may collect the following information:
- Personal Details: Name, email address, phone number, postal address.
- Booking Details: Reservation information, stay dates, preferences, and payment details.
- Identification Documents: Passport/ID, nationality, and date of birth (if required by law).
- Technical Data: IP address, browser type, device details, and cookies.
- Communication Data: Feedback, inquiries, reviews, and correspondence.
4. How We Collect Data
- Directly from you when you make a booking, contact us, or sign up for newsletters.
- Through third-party booking platforms or travel agents.
- Automatically via cookies and analytics when using our website.
- From public sources such as social media (if you interact with our pages).
5. Purpose of Processing
We use your personal data for:
- Processing reservations and providing services.
- Contacting you with booking confirmations and important updates.
- Managing payments, billing, and customer support.
- Sending promotional offers and newsletters (with your consent).
- Complying with legal obligations.
- Improving website functionality and hotel services.
6. Legal Basis for Processing
- Performance of Contract – to provide the services you request.
- Legal Obligations – to comply with regulatory requirements.
- Consent – for newsletters, promotional offers, and optional cookies.
- Legitimate Interests – for improving services and ensuring security.
7. Cookies & Tracking
Our website https://belgianretreathotel.com/ uses cookies to improve user experience. Some cookies are necessary for site operation, while others require your consent. You can manage or disable cookies in your browser settings.
8. Sharing of Data
We may share your data with:
- Service providers (IT support, booking platforms, payment processors).
- Legal authorities if required by law.
- Business partners in case of mergers or acquisitions.
International transfers of data will only occur with proper safeguards in compliance with GDPR.
9. Data Retention
We retain personal data only for as long as necessary:
- For booking records – until services are completed.
- For legal compliance – according to applicable laws.
- For marketing – until you withdraw consent.
10. Your Rights
As a data subject, you may have the right to:
- Access your personal data.
- Correct inaccurate information.
- Request deletion (“right to be forgotten”).
- Restrict or object to processing.
- Withdraw consent at any time.
- Request data portability.
To exercise these rights, contact us at [Insert Email Address].
11. Security Measures
Belgian Retreat Hotel takes appropriate security measures, including encryption and restricted access, to protect your personal data.
12. Children’s Privacy
We do not knowingly collect data from children under 16. If such data is collected accidentally, please contact us to remove it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on https://belgianretreathotel.com/ with the “Last Updated” date revised accordingly.